Fos

About the Role

Like Dislike The FOS (Field Operations Specialist or Financial Ombudsman Service) role involves investigating financial complaints, making fair decisions, and providing excellent customer service.

Responsibilities

• Investigate Complaints: As an FOS, you will assess and investigate complaints from consumers and small businesses against financial service providers.
• This involves listening to both sides of a dispute and asking thoughtful questions to understand the issues at hand promotingpeople.net promotingpeople.net .
• Make Decisions: You will be responsible for making sound, balanced, and defensible decisions regarding complaints.
• This includes determining what actions, if any, the financial provider needs to take to resolve the issue promotingpeople.net promotingpeople.net .
• Customer Interaction: Engaging with customers effectively is crucial.
• You will need to communicate clearly and empathetically, helping customers feel understood and supported throughout the process promotingpeople.net promotingpeople.net .
• Manage Caseload: You will handle a variety of complaints, prioritizing and progressing your caseload in a timely manner while meeting individual targets and service standards ##

Requirements

Graduate - Any Graduate - Any Specialization - Age: 18-55 ## Skills - FOS ##

How to Apply

Apply on NCS: | Email: zubair.sayyed@qmail.quesscorp.com | Phone: 8898987343