Telecalling Executive

About the Role

Key Roles & ResponsibilitiesConduct field visits to follow up with customers for recovery of overdue payments. Maintain fair collection practices in line with company SOPs, legal norms, and RBI guidelines. Perform field duties within regulated working hours (8: 00 AM 7: 00 PM) with sincerity and integrity.

Update customer feedback, repayment status, and new information on the company app. Achieve weekly and monthly collection targets. Report on-ground challenges promptly to the Field Collection Manager. Handle assigned personal loan EMI overdue accounts and ensure timely collections.

Generate and follow-up on PTP (Promise to Pay) commitments and ensure timely conversion. Guide customers for digital repayment through UPI, payment links, auto-debit mandates, etc. Handle bounced EMI cases and re-initiate follow-ups. Update customer conversations, remarks, and payment status in CRM on a daily basis.

Coordinate with internal teams for dispute resolution and repayment-related queries. Escalate high-risk, repeated defaulters, or sensitive cases to senior management. Ensure strict compliance with RBI Fair Practices Code, recovery guidelines, and data privacy norms. Preferred

Job Details

Experience: in Personal Loan / NBFC / Bank / Fintech Collections. Knowledge of bucket handling (130, 3160, 6190, 90+ DPD).

Experience: in soft collection, early bucket recovery, and repayment counselling preferred. ##

Requirements

10th or Below 10th - Any - BFSI - Age: 18-40 ## Skills - Collection-Debt Recovery - Debt Collection - Collection process - Collection strategies - Debt collection laws - Business Loans - Debt Recovery - Loan Against Property - Personal Loans - LAP (Loan against property) ##

How to Apply

Apply on NCS: | Email: punamdas997@gmail.com | Phone: 9330321642