Customer Care Executive

About the Role

Job description

Responsibilities

• Manage customer escalations and ensure smooth ticket flow management.
• Monitor and ensure timely issue resolution within defined SLA timelines.
• Lead and guide the technical support team handling projector-related issues and service requests.
• Coordinate troubleshooting, diagnostics, and resolution support for hardware and software concerns.
• Allocate tasks effectively among team members based on priority and workload.
• Collaborate with internal departments for spare parts, service updates, and customer communication.
• Conduct regular team briefings and provide technical guidance when required.
• Ensure high customer satisfaction through effective support and timely follow-ups.
• Preferred Candidate ProfileExperience in technical support/service operations, preferably in electronics or projectors.
• Good understanding of SLA management and ticketing systems.
• Excellent communication and coordination abilities.
• Ability to work under pressure and manage multiple priorities efficiently.
• Preferred Candidate Profile Minimum 1 year of experience in customer support or call center operations (inbound calling experience preferred).
• Excellent verbal communication skills in English and Hindi.
• Strong interpersonal, problem-solving, and time-management skills.
• Ability to handle customer interactions calmly and professionally.
• Basic computer knowledge; familiarity with CRM or call management systems is an added advantage.