Account Mgmt Associate- Italian, ISG-ESMA

Job Details

Experience: using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels - B2/C1/C2 Italian language certification - Native or near-native fluency in Italian (C1/C2 level) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Responsibilities

• Manage Italian Sellers and scale their businesses on Amazon.
• As an Account Management Associate in our EU Account Management team, you'll own a portfolio of sellers, drive their growth through data-driven strategies, and directly impact millions in revenue — all while building your career in one of the world's fastest-growing e-commerce markets. • Work with Italian-speaking sellers to unlock new revenue opportunities • Analyze performance data and deliver insights that drive real business outcomes • Be part of a diverse, global team solving complex challenges every day • Build expertise in e-commerce, account management, and consultative selling Key job responsibilities - Manage a portfolio of Italian Sellers to drive performance and revenue growth - Analyze seller data to provide actionable recommendations for business expansion - Guide sellers through Amazon's programs and features to maximize their potential - Document seller interactions and maintain accurate records of account activities - Collaborate with cross-functional teams to resolve seller inquiries and escalations - Support sellers in implementing best practices for operational excellence - Identify growth opportunities within the seller portfolio through data-driven outreach - Contribute to team goals by sharing insights and supporting process improvements A day in the life Your day involves connecting with Italian-speaking sellers, analyzing their performance metrics, and providing consultative support to help them grow on Amazon.
• You'll participate in team meetings to share insights, work on process improvements, and collaborate on seller success strategies.
• Between calls, you'll analyze data to identify trends and opportunities for your portfolio of sellers.
• You'll work closely with cross-functional teams to resolve complex seller issues and contribute to the overall success of the EU Account Management team.
• About the team The EU Account Management team within ISG-ESMA is dedicated to helping sellers thrive across European marketplaces.
• Our mission is to drive seller success by providing strategic, data-driven support that unlocks growth opportunities and enhances the customer experience.
• We operate in a fast-paced, results-oriented environment where every interaction creates impact.
• Our team members come from diverse backgrounds and geographies, bringing unique perspectives to solve complex challenges and deliver meaningful outcomes for sellers and customers alike. - Bachelor's degree or above - 1+ years of sales or account management experience - Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level