Jr Operations Analyst - LinkedIn

About the Role

Roles & responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Identify, gather, and document new reporting requirements from internal stakeholders.

Evaluate and recommend reporting tools and technologies to enhance analytics capabilities. Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations. Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.

Monitor operational issues and collaborate with teams to offer real-time solutions. Work closely with Contact Center teams to support decision-making with timely and accurate data. Share knowledge and best practices across the team to drive continuous improvement.