Network Operations Entry (SRE Support) - India

About the Role

Why you'll LOVE Sagent. You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all US consumers. Sagent powers servicers and consumers.

You power Sagent! Your Day-to-Day at Sagent. Constantly oversee system dashboards and utilize monitoring tools to detect irregularities or performance degradation. Perform scheduled checks, updates, and patches to ensure systems are in optimal condition. This includes updating documentation to reflect any changes or upgrades.

Working in 24/7 Support environment in Ofc. We'd love to hear from you if you have. Technical background with a foundational understanding of system architectures, networks, and cloud technologies. Proficiency in using monitoring tools and software. Detail-oriented nature with a focus on documentation and reporting.

Team player with a collaborative mindset, willing to work in a dynamic environment with shifting priorities.

Job Details

Work location: Chennai.

Employment type: Full Time.

Experience: 2-3 Years.

Experience: with monitoring tools (e.g., Dynatrace, Datadog, Grafana) and basic approaches to incident response and system troubleshooting.

Experience: in the lending technology sector or related financial services industries is beneficial but not mandatory. Certifications in areas like cloud technologies, AI, data management, networking, and cybersecurity are valued. Strong communication skills, particularly for conveying technical concepts to non-technical stakeholders. Commitment to continual professional development, with expectations increasing with seniority. Active involvement in open-source projects, technical forums, or professional communities is a plus for all roles, showcasing a dedication to collaborative growth and learning. #LI-SM1. Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future. Skills: Python, JavaScript.

Responsibilities

• Respond promptly to system alerts, diagnosing and resolving issues directly or escalating to the appropriate team or engineer.
• Ensure timely communication about system issues to relevant stakeholders.
• Maintain a comprehensive log of all system-related activities, anomalies, and resolutions.
• Contribute to postmortems, detailing incidents to help the broader team understand causes and prevent future occurrences.
• Work closely with Site Reliability Engineers, Developers, and other tech teams to understand system architecture, changes, and potential areas of concern.
• Provide feedback based on observed system behavior and performance metrics.
• Track record of innovative problem-solving, with higher expectations for senior roles.

Requirements

• Overall 1-3 yrs of Relavant experience.
• Stay updated with the latest monitoring tools, system maintenance best practices, and relevant technologies that can aid in the role.
• Participate in training and workshops to enhance skills.
• Strong problem-solving skills with an ability to diagnose issues under pressure.
• Excellent communication skills to convey system statuses to both technical and non-technical stakeholders.
• Basic to intermediate proficiency in programming and scripting languages such as Python, JavaScript, Bash, or PowerShell.
• Familiarity with using these skills for automation and process improvement.

Benefits

! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexi Benefit Plan, Food@Work, Career Pathing, Focus Time Fridays and much, much more!

Additional Information

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.