Assistant Manager Operations (Operations For Inbound)
MONSTER INDIA PRIVATE LIMITED
Job Description
About the Role
Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
Client KPI measurement, review with internal team and track in his review with team Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
Job Details
Qualification: HSC. .
Experience: Min 1- 3 Years as an Am or Sr. TL for more than a year
Experience: preferred from Inbound process Process and product awareness Industry and domain knowledge ##
Requirements
Not Mentioned - Not Mentioned - Not Mentioned - Age: 14-60 ## Skills - client communication - kpi tracking - escalation handling - process improvement - team performance - voc analysis - inbound operations ##
How to Apply
Apply on NCS: | Email: info@foundit.in | Phone: 8069857811
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