Transportation Specialist I, SWA

Job Details

Experience: with shipping/tracking systems • Knowledge of supply chain operations Skills & Competencies • Professional communication • Stakeholder management • Problem-solving • Time management • Data analysis • Process improvement • Multi-tasking • Escalation management Work Environment • Fast-paced, dynamic logistics environment • May require flexible working hours • Team-oriented atmosphere Interested candidates should demonstrate a strong commitment to operational excellence and possess the ability to thrive in a metrics-driven environment while maintaining strong relationships with multiple stakeholders. Key job responsibilities

Experience: with SQL

Experience: with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Responsibilities

• Monitor and enhance delivery performance through active coordination with stations and shippers • Manage real-time tracking of pending deliveries and implement rescue operations as needed • Execute standard operational tasks based on shipper requests following established SOPs • Facilitate clear communication channels between multiple stakeholders • Generate and distribute regular performance reports • Handle escalations through appropriate channels • Identify trends and propose process improvements • Maintain performance metrics at or above target levels - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Qualifications

• Excellent communication skills, both written and verbal • Strong time-management and organizational abilities • Analytical mindset with problem-solving capabilities • Proficiency in Microsoft Office Suite • Ability to work in a fast-paced environment • Strong attention to detail

• Previous experience in logistics or transportation • Background in customer service or stakeholder management

About the Company

Amazon, a global leader in e-commerce and technology, is seeking a detail-oriented Transportation Representative Associate to join our dynamic logistics team. Job Summary The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners.

This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.

Daily Operations • Monitor real-time tracking IDs for pending deliveries • Coordinate with stations for shipment rescue operations • Collect and communicate station feedback to shippers • Process shipper requests for specific tracking IDs • Generate and share performance reports • Handle time-sensitive escalations Required