Application Tech Support Practitioner
Cassius Technologies Private Limited
Job Description
Requirements
1 - Taking ownership of customer issues reported solving their problems through by providing resolution 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4-Installation configuration of various applications 5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 6-Engineer ensure proper logging of all issues 7-Document technical issues in the knowledge database 8-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 9-Keep track of users system issues until resolved by adhering to the SLA • Professional Attributes: 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal ##
Graduate ## Skills - NA ##
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