Call Center Executive

Responsibilities

• Handle inbound and outbound customer calls in accordance with defined SOPs. • Respond to customer queries and concerns within the specified timelines as per the standard SOP. • Provide accurate and relevant information regarding products and services. • Resolve customer issues effectively and escalate complex cases when necessary. • Maintain detailed and accurate records of customer interactions and transactions. • Follow up with customers to ensure timely resolution and satisfaction. • Work on CRM tools and platforms such as UDESK for managing service requests.

Requirements

• Any graduate or relevant qualification • Strong communication skills English, Hindi and Regional Language • Basic computer knowledge • Good problem-solving and interpersonal skills • Ability to handle pressure and manage multiple tasks • Willingness to work in shifts. • Can Start Immediately ##

Graduate - Any Graduate - Any Specialization - Age: 18-55 ## Skills - CALL CENTER EXECUTIVE ##

How to Apply

Apply on NCS: | Email: jayachandran.r@quesscorp.com | Phone: 8678992288