Customer Success Engineer

About the Role

We are seeking a proactive Customer Success Engineer with expertise in medical imaging devices or RIS/PACS. You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support.

This role involves troubleshooting complex issues, documenting support cases, and collaborating with internal teams to ensure customer delight. Roles and

Job Details

Experience: and skills in debugging and troubleshooting issues. Project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work environment. Understanding of third-party integrations, API .

Experience: diagnosing and solving computer networking issues . Familiarity with virtualized software infrastructure . Practical, day-to-day experience with Linux/Windows and proficient at the command line . Ability to work independently and as part of a team. QUALIFICATION: B.E or Bachelor's in Computer Science/IT or Equivalent Bachelor's Degree. ##

Responsibilities

• Develop and maintain in-depth knowledge of the products and infrastructure.
• Install and configure software with medical imaging devices/PACS , ensuring a smooth workflow and seamless integration.
• Provide first-line technical support for users of our solutions, addressing their inquiries and issues effectively.
• Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution.
• Document, triage, resolve, and escalate support cases promptly according to defined SLAs (Service Level Agreements) .
• Proactively seek user feedback and collaborate with internal teams to achieve customer delight.
• Participate in the development and testing of new features and functionalities of the products.
• Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes.
• Develop and sustain productive customer relationships, fostering long-term partnerships.
• Carry out other ancillary tasks assigned by management from time to time.

Requirements

Not Mentioned - Not Mentioned - Not Mentioned - Age: 14-60 ## Skills - virtualized software - Project Management - TCP computer networks - Troubleshooting ##

• Basic understanding of HTTP, TCP computer networks .
• Customer experience focused ; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.

How to Apply

Apply on NCS: | Email: info@foundit.in | Phone: 8069857811