International Voice Process Agent

About the Role

Job Title: International Voice Process Executive Location: Vadodara Shift: US Shift

We are hiring International Voice Process Executives for a global customer support process. This role is ideal for candidates who are confident communicators, customer-focused, and comfortable handling international clients over voice calls during US shift hours. You will be responsible for delivering high-quality customer support while maintaining professionalism, accuracy, and empathy in every interaction.

Job Details

Employment type: Full-time Salary &

Work mode: On-site (Vadodara)

Experience: in an international voice process is preferred. Ability to work confidently in US night shifts. Willingness to work from office at Vadodara location ##

Responsibilities

• Handle inbound and outbound international voice calls professionally.
• Understand customer queries and provide accurate solutions or information.
• Ensure high levels of customer satisfaction through effective communication.
• Maintain proper call documentation and records as per process guidelines.
• Adhere to defined quality, compliance, and performance standards.
• Work collaboratively with team leads and peers to improve service delivery.
• Candidate

Requirements

Graduate - Any - Customer Care Service - Age: 18-60 ## Skills - English speaking - English proficiency ##

• Excellent English communication skills (verbal mandatory).
• Strong customer service and interpersonal abilities.

Benefits

CTC: Up to 2.6 LPA Night Shift Allowance: 92,000 per year (additional) Free Meals provided by the company Insurance: Employee + Parents covered (no salary deduction) Fixed Week Off: Saturday & Sunday

How to Apply

Apply on NCS: | Email: janvi.soni@smartlion.co.in | Phone: 9157308748