Custom service executive

Responsibilities

• / Accountabilities: .Order & Transaction Processing Receive, review, and process customer purchase orders in SAP Verify order details (pricing, incoterms, product codes, schedules Coordinate with planning, warehouse, dispatch teams for timely e Track order status and provide timely updates to customers.
• Documentation Handling Manage invoices, delivery notes, CofA, and shipment-related doc Ensure timely and accurate submission of system generated/man Maintain transaction records as per SOPs.
• Customer Communication & Support Act as the primary point of contact for order related queries.
• Communicate shipping timelines, delays, or exceptions.
• Resolve issues related to orders, dispatch, or documents.
• Coordination With Internal Teams Collaborate with planning, logistics, sales, QA, warehouse, and fi Follow up on stock availability, dispatch planning, and document System & Report Management Maintain accurate entries in SAP.
• Generate daily, weekly, and monthly transaction reports.
• Provide data for MIS and internal reviews.
• Compliance & Process Adherence Follow SOPs, quality standards, and customer-specific requireme Ensure compliance with internal and regulatory guidelines, Custo Identify process improvement opportunities.
• Key Performance Indicators (KPIs) .
• Order Processing Accuracy Percentage of orders processed without errors Reduction in order correction cases .
• On Time Order Entry Time taken to enter customer orders into SAP after receipt .
• On Time Dispatch Communication Timely communication of dispatch confirmation and documents .
• Document Submission Accuracy Accuracy of invoices, delivery notes, CofA, and supporting docum .
• System Compliance Timeliness of SAP updates Zero deviation from process and approval requirements .
• Reporting & Data Quality Accuracy and timeliness of daily/weekly/monthly reports .
• Customer Satisfaction Customer feedback score (internal or external) REQUIREMENTS (education, experience and competen ##

Requirements

Graduate - Any Graduate - Any Specialization - Age: 18-55 ## Skills - custom service executive ##

How to Apply

Apply on NCS: | Email: ritesh.rao@quesscorp.com | Phone: 9930460442