Export Customer Service Executive (Airfreight)

About the Role

Industry: Freight Forwarding MNC Environment Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities

• Coordinate with overseas stations, customers, and internal stakeholders on shipping instructions and shipment requirements.
• Arrange flight bookings with the procurement team and coordinate shipment collections with customers and transport operations teams.
• Ensure compliance with IATA regulations and company procedures for handling various cargo commodities.
• Track and monitor shipment status, providing timely updates and proactive communication to customers.
• Build and maintain strong working relationships with customers, carriers, customs authorities, warehouses, and internal teams.
• Respond promptly and effectively to customer enquiries, ensuring high levels of service and customer satisfaction.
• Collaborate closely with operations teams to meet customer requirements and service commitments.
• Ensure adherence to customer Standard Operating Procedures (SOPs) and maintain accurate shipment records in the system.
• Monitor shipment progress and operational performance to achieve monthly targets and KPIs.
• Work with the billing team to ensure timely job closure, invoice issuance, and resolution of billing discrepancies.
• Investigate and resolve supplier invoice disputes and shipment-related issues.
• Lead problem-solving initiatives and implement process improvements to enhance operational efficiency and service quality.

Requirements

Not Mentioned - Not Mentioned - Not Mentioned - Age: 14-60 ## Skills - IATA regulations - Incoterms 2010 ##

• Minimum Diploma in Logistics / Supply Chain or equivalent At least 3 - 4 years of experience in Airfreight and familiar with export process Good understanding of Incoterms 2010 Self-discipline, initiative, responsible and independent in a fast-paced environment A good team player with good interpersonal and communication skills Flexible / Adaptive to changes Meticulous to details All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Kindly email your resume in a detailed Word format to [HIDDEN TEXT] We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 6950 9747 EA License Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz ##

How to Apply

Apply on NCS: | Email: info@foundit.in | Phone: 8069857811