Solution Manager - ICT Hosting Service

About the Role

Solution Development Manage end-to-end ICT hosting service solutions, including: Private cloud Data center infrastructure Backup and storage systems Infrastructure-as-a-Service (IaaS) and related services. Design and implement scalable, secure, and cost-effective infrastructure solutions. 2.

Service Delivery Ensure timely, scope-aligned delivery of services that meet defined SLAs and quality standards. Develop agile and efficient service processes; continuously update documentation and knowledge articles. Handle incident escalations and optimize support ticket lead times. Participate in and contribute to ICT service delivery projects. 3.

Stakeholder Engagement Coordinate effectively with: Internal IT and business units External vendors and service providers Support the Service Manage r and Service Owners in shaping the future strategy for ICT Production Hosting . 4.

Service Management and Optimization Oversee the full lifecycle of ICT hosting services within the CMDB: Upgrades, patching, migrations, and decommissioning. Ensure proper software license and asset management. Monitor performance KPIs and drive continuous service improvements.

Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats. 5. Asset and Risk Management Operate hosting services with a focus on cost efficiency and performance optimization. Identify operational risks early and implement mitigation strategies for uninterrupted service delivery.

Requirements

Not Mentioned - Not Mentioned - Not Mentioned - Age: 14-60 ## Skills - Azure Administrator - analytical - Hyper-V ##

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains.
• Demonstrated expertise in solution design, delivery, and lifecycle management.
• Strong knowledge of: Private/public cloud platforms Virtualization technologies (VMware, Hyper-V, etc.) Enterprise Data Center operations Proven ability to manage stakeholders across technical and business functions.
• Excellent written and verbal communication skills in English.
• Preferred: Industry certifications such as: ITIL VMware (VCP) Microsoft (e.g., Azure Administrator, MCSA) Strong analytical, problem-solving, and risk assessment capabilities.
• Key Competencies Strong balance of technical expertise and business acumen.
• Ability to collaborate cross-functionally and lead through influence.
• Strong organizational, planning, and project execution skills.
• A customer-centric mindset and the ability to foster a positive team culture.
• Deep understanding and application of ITIL practices in hosting service environments. ##

Qualifications

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How to Apply

Apply on NCS: | Email: info@foundit.in | Phone: 8069857811